The OnCall e-clinic was designed to mimic your in-office work flow.
Step 1 - Check-In: Patients check in to your private online waiting room via phone, tablet or computer.
Step 2 - Visit Prep: Support Staff starts video call with patient and preps them for their visit (demographics, payment, chart prep, etc).
Step 3 - Transfer: Once the patient is prepped, Support Staff transfers the patient to the provider. Patient arrives in your waiting room pre-checked for technical issues, prepped and ready for their visit.
We create support staff account for your front office staff and provider accounts for the healthcare providers in your clinic. When your patient starts an online visit, they are greeted by the same front office staff as they would be during an in-office visit. Your front office staff can answer questions, help to resolve technical issues, prep your charts, collect payment, verify insurance, schedule follow-ups and perform other misc administrative support tasks before the patient reaches their provider. Once the patient is ready, your support staff can transfer the patient to any available provider within your clinic. As the provider, the patient reaches your designated waiting room prepped and pre-checked for technical related issues leaving you more time to focus your on great patient care.