FAQs

Welcome to OnCall

FAQs

Telemedicine is the remote diagnosis and treatment of patients by means of telecommunications technology. In other words, the ability to see a provider from the comfort and privacy of your home/hotel/gym/dorm room/car/etc using live two way video technology already widely available in most phones, tablets, and/or computers. It's a quick, affordable, efficient and convenient way to connect with your provider online. 

OnCall is a virtual care telemedicine program created to help providers easily connect with their patients online and increase efficiency. When patients connect, our system is designed to utilize the help of support staff for time consuming administrative tasks so that providers can focus more of their time on great patient care.

The OnCall e-clinic goes beyond telemedicine by creating an online experience that combines the convenience and affordability of telemedicine with the same friendly faces, personal interaction and trusted staff that your patients know and love. Our e-clinic mimics your in-office work flow by enabling your support staff to help with time consuming administrative tasks and allowing you to focus more of your time on great patient care. We're telemedicine and so much more.

Solo Provider Accounts

Step 1 - Check-In: Patients check in directly to your private online waiting room via phone, tablet or computer.

Step 2 - Visit: Provider preps for their visit and initiates the live video consult when ready. 

Group Practice Accounts

Step 1 - Check-In: Patients check in to your Support Staffs private online waiting room via phone, tablet or computer.

Step 2 - Visit Prep: Support Staff starts video call with patient and preps them for their visit (demographics, payment, chart prep, etc).

Step 3 - Transfer: Once the patient is prepped, Support Staff transfers the patient to the provider. Patient arrives in your waiting room pre-checked for technical issues, prepped and ready for their visit. 

The OnCall Group Practice e-clinic was designed to mimic your in-office work flow. We create support staff account for your front office staff and provider accounts for the healthcare providers in your clinic. When your patient starts an online visit, they are greeted by the same front office staff as they would be during an in-office visit. Your front office staff can answer questions, help to resolve technical issues, prep your charts, collect payment, verify insurance, schedule follow-ups and perform other misc administrative support tasks before the patient reaches their provider. Once the patient is ready, your support staff can transfer the patient to any available provider within your clinic. As the provider, the patient reaches your designated waiting room prepped and pre-checked for technical related issues leaving you more time to focus on great patient care. 

Welcome to OnCall! To get started please go to https://www.oncallhc.com/forms/request-to-be-a-provider, complete the sign up form and click submit. All new accounts have a one-time $20 setup fee. Once we received, a member of our team will get started creating your new account and they will contact you with additional information including login credentials and your e-clinic links. 

Your e-clinic check-in page is tied to your login. Logging into your Support Staff or Provider account(s) will "open" your e-clinic and your patient check-in page will become available. To close your e-clinic check-in page simply log out of your Support Staff and Provider account(s). When all team members are logged out your e-clinic check-in page will close and patients will not be able to check in.

There are many EHR options available. Depending on your personal preference and area of expertise, you may prefer one EHR over another. Because an EHR is such an important part of your practice, we do not want to limit your EHR options to a single choice. Instead, our program is designed to work in tandem with all EHR's. 

OnCall takes your privacy and security very seriously. In order to protect your information and our reputation we have created safeguards that meet or exceed HIPAA requirements. Please see our Privacy Policy.

We know we’re not perfect, but we do strive for continuous improvement and we’re constantly assessing and examining our methods with the intention of instituting positive change.

If you have a suggestion for something we can do better, please let us know at info@oncallhc.com. We also accept and appreciate kind words, thoughtful actions, and encouragement as well. If you’d like to leave a testimonial, please email us or visit our Facebook page.

Questions? Email us at info@oncallhc.com

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