SOLO PROVIDER ACCOUNTS
Step 1 - Check-In: Patients check-in directly with their provider using the providers private check-in link.
Step 2 - Visit Prep: When patients enter your e-clinic dashboard, providers have access to the patients name, email and time of arrival. Before initiating the session, providers typically prep for their visit and initiates the live video consult when ready.
Step 3 - Visit: To initiate your visit, select the patient and click "Start Visit". After initiating the visit, patient and provider are connected via live two-way audio video virtual care telemedicine session.
GROUP PRACTICE ACCOUNTS (include your support staff)
Step 1 - Check-In: First, patients are connected with your office's support staff. Before the patient reaches their provider, your support staff has the opportunity to take care of administrative tasks such as chart prep, insurance verification, payment and scheduling. This process is very similar to a traditional in-office workflow.
Please note: If no Support Staff members are logged in, patients will be forwarded to 'Any' provider(s) linked to your private e-clinic account.
Step 2 - Transfer: Once the patient is prepped and ready, support staff can transfer the patient to any provider linked to your private e-clinic. Patient arrives in your waiting room pre-checked for technical issues, prepped and ready for their visit.
Step 3 - Visit: When ready, providers are able to initiate their video consult by clicking "Start Visit". After initiating the visit, patient and provider are connected via live two-way audio video virtual care telemedicine session.