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Notice of Privacy Practices




This notice describes OnCall Healthcare's privacy practices. OnCall Healthcare and all of its entities, sites, providers, and locations follow the terms of this notice. In addition, these entities, sites, providers, and locations may share health information with each other for treatment, payment, or health care operations purposes described in this notice.
Our Pledge Regarding Health Information:
We understand that information about you, your health, and your health care is personal. We are committed to protecting your personal health information (PHI).
We create a record of the care and services you receive from us. We need this record to provide you with quality care and to comply with certain legal requirements. This notice applies to all records of your care generated by this health care practice, whether made by your personal provider or others working in this office. This notice will tell you about the ways in which we may use and disclose your PHI. We also describe your rights to the PHI we keep about you, and describe certain obligations we have regarding the use and disclosure of your PHI.
We are required by law to:

  • Make sure that health information that identifies you is kept private

  • Give you this notice of our legal duties and privacy practices with respect to PHI

  • Follow the terms of this notice that is currently in effect

How We May Use and Disclose Your PHI:
The following categories describe different ways that we use and disclose health information. We also provide some examples. All the ways we are permitted to use and disclose information will fall within one of the categories. However, the list of examples is not exhaustive and so not every use or disclosure possible in a category is listed.
For Treatment:  We may use health information about you to provide you with health care treatment or services. We may disclose health information about you to physicians, nurses, technicians, health students, or other personnel who are involved in taking care of you. They may work at our offices; at the hospital if you are hospitalized under our supervision; or at another physician’s office, lab, pharmacy, or other health care provider where we may have referred you for x-rays, laboratory tests, prescriptions, or other treatment purposes. For example, a physician treating you for a broken leg may need to know if you have diabetes because diabetes may slow the healing process. In addition, the physician may need to tell the dietitian at the hospital if you have diabetes so that they can arrange for appropriate meals. We may also disclose health information about you to an entity assisting in a disaster relief effort so that your family can be notified about your condition, status, and location.
For Payment:  We may use and disclose information about treatment and services we provided to you for billing purposes. These fees may be collected from you, an insurance company, or a third party. For example, we may need to give your health plan information about your office visit so that your health plan will pay us or reimburse you for the visit. We may also tell your health plan about a treatment before you receive it so that we can obtain prior approval or determine if you plan will cover treatment.
For Health Care Operations:  We may disclose health information about you for the operation of our health care practice. These uses and disclosures are necessary to run our practice and to make sure that all our patients receive quality care. For example, we may use health information in a general review of our treatments and services or, more specifically, to evaluate the performance of our staff in caring for you. We may also combine the health information of many patients to decide what improvement we could make, what additional services we should offer, what services are not needed, or whether certain new treatments are effective. We may remove information that identifies you from this set of health information so others may use it to study health care delivery without learning who our specific patients are.
Appointment Reminders:  We may use and disclose health information to contact you as a reminder that you have an appointment or that you missed an appointment and should contact us to reschedule. Please let us know if you do not wish to have us contact you for this purpose or if you wish us to use a different address to contact you for this purpose.
Health-Related Services and Treatment Alternatives:  We may use and disclose health information to tell you about health-related services or recommend possible treatment options or alternatives that may be of interest to you. Please let us know if you do not wish us to send you this information or if you wish us to use a different address to send this information to you.
Research:  Under certain circumstances, we may use and disclose health information about you for research purposes. For example, a research project may involve comparing the health and recovery of all patients who received a medication to those who received another medication for the same condition. The Quality Assurance Committee of the Board of Directors must approve all research projects. This committee evaluates all potential projects and selects those that will be of direct or indirect benefit to our patients and/or community. Their review process also evaluates a proposed research project’s use of health information, trying to balance the needs of the research community with patients’ need for privacy. We will obtain your written authorization to use your PHI for research purposes except when our Quality Assurance Committee has determined that:
The use or disclosure involves no more than a minimal risk to your privacy based on the following:

  • An adequate plan to protect the identifying information from improper use and 


  • An adequate plan to destroy the identifying information at the earliest opportunity 

consistent with the research (unless there is a health or research justification for 
retaining the identifiers or such retention is otherwise required by law); and

  • Adequate written assurances that the PHI will not be reused or disclosed to any 

other person or entity (except as required by law for authorized oversight of the 
research study, or for other research for which the use or disclosure would otherwise be permitted).


The research should not practically be conducted without the waiver; and
The research could not practically be conducted without access to and use of the PHI.
Before we use or disclose health information for research, the project will have been approved through our approval process. However, we may disclose health information about you to people preparing to conduct a research project. For example, we may help potential researchers look for patient with specific health needs, as long as the health information they review does not leave our facility.
Organ and Tissue Donation:  If you are an organ donor, we may release health information to an organ donation bank or to organizations that handle organ procurement or organ, eye, or tissue transplantation, as necessary to facilitate organ or tissue donation and transplantation.
As required by Law:  We will disclose health information about you when required to do so by federal, state, or local law.
To Avert a Serious Threat to Health or Safety:  We may use and disclose health information about you when necessary to prevent a serious threat to your health and safety or the health and safety of the public or another person. Any disclosure, however, would only be to someone able to help prevent the threat.
Military and Veterans:  If you are a member of the armed forces or separated or discharged from military services, we may release health information about you as required by military command authorities or the Department of Veterans’ Affairs we may be applicable. We may also release health information about foreign military personnel to the appropriate foreign military authorities.
Workers’ Compensation:  We may release health information about you for workers’ compensation or similar programs. These programs provide benefits for work-related injuries or illness.
Public Health Risks:  We may disclose health information about you for public health activities. These activities generally include the following:

  • The prevention or control of disease, injury, or disability

  • The reporting of births and deaths

  • The reporting of child abuse or neglect

  • The reporting of reaction to medications or problems with products

  • The notification of people about recalls of products they may be using

  • The notification of a person or organization required to receive information on Food and Drug Administration regulated products

  • The notification of a person who may have been exposed to a disease or may be at risk for contracting or spreading a disease or condition

  • The notification of the appropriate government authority, if we believe a patient has been the victim of abuse, neglect, or domestic violence (we will only make this disclosure if you agree or when required or authorized by law)

Health Oversight Activities:  We may disclose health information to a health oversight agency for activities authorized by law. These oversight activities include, for example, audits, investigations, inspections, and licensure. These activities are necessary for the government to monitor the health care system, government programs, and compliance with civil rights laws.
Lawsuits and Disputes:  If you are involved in a lawsuit or a dispute, we may disclose your health information in response to a court or administrative order. We may also disclose health information about you in response to a subpoena, discovery request, or other lawful process by someone else involved in the dispute but only if efforts have been made to toll you about the request or to obtain an order protecting the information requested.
Law Enforcement:  We may release health information if asked to do so by a law enforcement official:

  • In reporting certain injuries, as required by law: gunshot wounds, burns, dog bites, and injuries to perpetrators of crime

  • In response to a court order, subpoena, warrant, summons, or similar process

  • To identify or locate a suspect, fugitive, material witness, or missing person (name and address, date of birth or place of birth, social security number, blood type or Rh factor, type of injury, date and time of treatment and/or death, if applicable, and a description of distinguishing physical characteristics)

  • About the victim of a crime if, under certain limited circumstances, we are unable to obtain the person’s agreement

  • About a death we believe may be the result of criminal conduct

  • About criminal conduct at our facility of a person who committed a crimeIn emergency circumstances to report a crime; the location of a crime or victims; or the identity, description, or location

Coroners, Health Examiners, and Funeral Directors:  We may release health information to a coroner or health examiner. This may be necessary, for example, to identify a deceased person or determine the cause of death. We may also release health information about patients to funeral directors as necessary to carry out their duties.
National Security and Intelligence Activities:  We may release health information about you to authorized federal officials for intelligence, counterintelligence, and other national security activities authorized by law.
Protective Services for the President and Others:  We may disclose health information about you to authorized federal officials so they may conduct special investigation or provide protection to the President, other authorized persons, or foreign heads of state.
Inmates:  If you are an inmate of a correctional institution or under the custody of a law enforcement official, we may release health information about you to the correctional institution or law enforcement official. This release would be necessary (1) for the institution to provide you with health care; (2) to protect your health and safety or the health and safety of others; or (3) for the safety and security of the correctional institution.
Your Rights Regarding Health Information About You
You have the following rights regarding health information we maintain about you:
Right to Inspect and Copy:  You have the right to inspect and copy health information that may be used to make decision about your car. Usually, this includes health and billing records. To inspect and copy health information that may be used to make decisions about you, you must submit your request in writing. Please send request to, attention Records. If you request a copy of the information, we may charge a fee for the costs of copying, mailing, or other supplies and services associated with your request.
Right to Amend:  If you believe that health information we have about you is incorrect or incomplete, you may ask us to amend the information. You have the right to request an amendment for as long as we keep the information. To request an amendment, your request must be made in writing. Please send your request to, attention Records and provide your reason for the amendment.
We may deny your request for an amendment if it is not in writing or does not include a reason for the request. In addition, we may deny your request if you ask us to amend information that:
Was not created by us, unless the person or entity that created the information is no longer available to make the amendment
Is not part of the health information kept by or for our practice
Is not part of the information that you would be permitted to inspect and copy
Is accurate and complete
Any amendment we make to your health information will be disclosed to those with whom we disclose information as previously specified.
Right to an Accounting Disclosure:  You have the right to request a list of the disclosures of your health information we have made, except for uses and disclosures for treatment, payment, and health care operations, as previously described. Please send your request to, attention Records. 
Right to Request Restrictions:  You have the right to request a restriction or limitation on the health information we use or disclose about you for treatment, payment, or health care operations. You also have the right to request a limit on the health information we disclose about you to someone who is involved in your care or the payment for your care, such as a family member or friend. For example, you could ask that we withhold your information from a specified nurse or that we not disclose information to your spouse about a surgery you had.
We are not required to agree to your request for restrictions if it is not feasible for us to ensure our compliance or believe it will negatively affect the care we provide you.
If we do agree, we will comply with your request, unless the information is needed to provide you emergency treatment. To request a restriction, you must submit your request in writing. Please send your request to, attention Records. If you request, you must tell us what information you want to limit and to whom you want the limits to apply.
Right to Request Confidential Communications:  You have the right to request that we communicate with you about health matters in a certain way or at a certain location. For example, you can ask that we only contact you at work or by mail to a post office box.
To request confidential communications, you must make your request in writing. Please send your request to, attention Records. We will not ask you the reason for your request. We will accommodate all reasonable requests. Your request must specify how or where you wish us to contact you.
Right to a Paper Copy of This Notice:  You have the right to obtain a paper copy of this notice at any time. To obtain a copy, please send your request to, attention Records.
Right to Complain: If you have any questions about this Notice or would like to file a complaint about our privacy practices, please direct your comments to You may also file a complaint with the Secretary of the Department of Health and Human Services. You will not be retaliated against or penalized for filing a complaint. 

We reserve the right to change the terms of this Notice at any time. We reserve the right to make the new Notice provisions effective for all health information we currently maintain, as well as any health information we receive in the future. If we make material or important changes to our privacy practices, we will promptly revise our Notice. We will post a copy of the current Notice on our OnCall Pain e-clinic check-in page as well as in our office. Each version of the Notice will have an effective date listed on the first page. Updates to this Notice are also available at our web site,
OnCall Healthcare LLC is committed to protecting your privacy and ensuring that your health information is used and disclosed appropriately. This Notice of Privacy Practices identifies all potential uses and disclosures of your health information by our organization and outlines your rights with regard to your health information. 

OnCall Healthcare is not an emergency service. If you have an emergency, please dial 911

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